We at www.novaa24stars.com ship pan India covering over 26000 pin codes.
We understand the importance of receiving your orders on time and in proper condition.
And for that, we have partnered with the top shipping partners to ensure the same.
You can connect with us anytime for the same on firstname.lastname@example.org
Or Call on 022 49738465 between Monday to Friday between 11 AM to 5 PM.
You can connect with us anytime at email@example.com
We will try to resolve your issue at the earliest.
All products are shipped out within 1 – 7 working days.
If the order/s have any personalization or any special request then it will be shipped out between 1 – 15 working days.
Shipping and Cash on Delivery charges:
Shipping charges are different for different cities due to Distance and package weight size etc…
We have tried to simplify the same.
For prepaid orders shipping & Packing charge of Rs. 90 for orders below Rs.1500 or as per informed
Cash on Delivery Charges
COD structure has been changed to Rs. 50 extra + Shipping charges for products between Rs.0 to Rs.1500,
For amounts more than Rs.1500 COD charges are paid by us or as per informed or stated otherwise.
For Cash on Delivery orders
In case your pin code is not serviceable for COD we shall request you to make the payment online.
You cannot open the box without making the payment at the time of delivery
If the product or packaging has been tampered with, do not accept the order
Please take an opening video of the package before opening
No credit/debit cards are accepted at the door under the Cash on Delivery method
How do I know if my area is serviceable or not?
You can email us your pin code at firstname.lastname@example.org and we shall get back to you within 24 hours
Returns & Exchanges
www.novaa24stars.com does not have a return policy.
In exchange for the purchased product, we might request you to share an image of your product/ s. For your order to qualify as an exchange.
You must raise an exchange request by emailing us at email@example.com within 48 hours of receipt of your order received.
The customer will bear the shipping cost /charges to our warehouse for all the other reasons of exchange other than if the product delivered is damaged. The product must be dispatched to our warehouse within 48 hours after the exchange request is raised.
Products bought/purchased during a sale will not be exchanged/returned.
Product packaging, labels & tags must not be tampered with.
The product must be in perfect condition.
Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality.
The whole order amount will be refunded if the order is canceled, lost or undelivered to your preferred location.
The order should be canceled within 24hours of the order placed.
www.novaa24stars.com reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met.
The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.
For International Shipping:
In the case of international orders, shipping cost is charged in addition to your bill amount as per weight, distance to the destination from Mumbai.
All duty/taxes in the country of Import is to be taken care of by the buyer.
The cost of shipping will be calculated by our Logistics service provider (Shipping Partner /Courier Company)
You can email us at firstname.lastname@example.org for more information and details. And duties, if any, as calculated by our logistics service provider (courier). Please email us on email@example.com or via the contact us tab for more information.